Interview Advice

[caligirl12]

I have an interview for a case management position next week and I'm nervous since I don't have any experience in this field. Any suggestions on how to prepare?? Thanks!

[SurvivorRN]

Hi Cali,

It think itdepends on the setting. (Hospital or Insurance companies ) I can tell you that I recently accepted a Case manager Job at the hospital I worked as a staff nurse , and she pretty much asked me what I knew about case management. Fortunately for me, my hospital offers free CEU's to the staff via CE Direct, and I read the case management courses on there and the case study examples. It was very helpful. The Director of case management also gave me some scenarios to see how I would answer them. I think the interview was not too bad because I was already working in the facility and my manager gave me really good reviews. The very best!!

[d'cm]

If it is an insurance company: they want people who are computer savvy and productive. So an emphasis on being goal and detail oriented should serve you well.

[nurseprnRN, BSN, RN]

If it's worker's comp case management, your ortho and neuro experience will be very handy. Since you will be speaking to a lot of people on the phone, a confident voice and manner will impress them. (I just had an excruciating call with someone whose every other word was "like" and whose every other sentence included, "you know." I swear to God I could barely decode the thing.)

If you have time, go to the CMSA website and look around for information on being a case manager and getting certified. If there are any online tutorials or webinars, see if you can do a few of them before your interview. Even knowing a few buzz words, or knowing what you want to learn in the job, will set you apart from the ones who are clueless.

[caligirl12]

It is for an insurance company that is part of the hospital I currently work for. Based on what I have read so far, it sounds like it may be a good fit for me. I am a problem-solver and work well on my own. I am a fast learner too so hopefully these are qualities that will help me in the interview. Thanks for the suggestions, I will see what I can learn between now & my interview.