Depends on the insurance company you work for, I can only speak for mine. It's based from home but we do travel to the office at least once a week, and home visits can range from 5 to 10 a week for new enrollees or complicated post hospital discharges. We also do quarterly visits for our more medically fragile members.
I took the job to get a foot back into nursing , and while I do use nursing assessment skills, I feel more like a customer service rep than anything. Most of my walkie talkie's require an annual call to check in with them and usually that goes pretty smooth. I prefer working with discharge coordinators from hospitals to help place members back in a home setting because I can use more nursing skills.
I'm considering going back to facility care. Working from home has its benefits if you are self directed. It can be flexible on a schedule with kids. But honestly I'm bored with it and I don't have the burning desire to learn more about insurance..it's just not my interest. I may have a change of heart once I'm back on the floor though
AGain only speaking about my experience in my company but prepare to hear a lot of complaints from members. Prepare to deal with problems with providers no longer accepting new patients and spending half a day searching for a provider who will. Prepare to hear from doctors who refuse to work with your insurance plan due to claims and not being paid. Prepare for long waits for DME ..scripts that sit on the desk of DME vendors, or auths pending , I could go on but the process for helping someone get a wheelchair can sadly take months. I don't blame that time frame on my company. I think it's difficult to coordinate with vendors when they have a process, we have a process, doctors aren't sure where to fax scripts, etc. As a result nurses and social workers spend a good portion of the day chasing papers and then hearing complaints from all sides.
But perhaps working for a different insurance company would have an improved process flow. The pay is alright but I feel a prisoner to the computer and phone. Some weeks are light but the heavy ones make you pull your hair out.