I recently started as the Clinical Nurse Educator at a busy Family Medicine clinic. The same week I started, we started EHR. The LPN's/MA's are having a really hard time getting everything done and I am trying to think of a way to help them but I'm drawing a blank. When asked, they all tell me that they did all of the same stuff before but did not have to stay over late every night like they are now. They room pts, take care of any patient needs that need done while the pt is here, they receive faxes for refills, MD consults, pt histories, you name it, and, of course, have phone calls to make about everything from reporting labs to prior auths. To me, it sounds like there's just too much for them too do in the amount of time allotted, but they assure me they did it before and got done. Any suggestions for how to help them get done???