I deal with angry patient regularly. Any problem, they come in or call to complain, they get sent to the nurse to talk to them, no matter what the problem is. Pharmacy hasn't filled your script? Yeah, totally my fault. Your other doctor we referred you to won't do whatever you want them to? Totally me again. You can't afford your medicine (but someone drive a new nice car and have money for smokes and an iphone, hmph), once again, totally my fault. Haven't been seen in a year and want meds now? No appointments available fast enough? I am tired of getting screamed at and treated like garbage by patients. I try to appease them and be careful with words but I'm afraid one of these days I might lose it on one of the especially nasty ones. 99% of the patients aren't a problem but these angry jerks who want to take out every frustration on me are horrible. Anyone have any advice?