Hello office practice nurses, a couple of recent experiences have left me bewildered.
1. I called PCP to schedule annual physical. I was asked if there were any areas of concern, and I did describe Symptom X. The tone of the conversation immediately changed, and I was asked "does Dr. NiceGuy know about this?" I replied that yes, he did ... we discussed it at my physical last year
. I also provided an additional 2-sentence description covering the decision points that I would ask a patient I were triaging to make the decision about how acute/concerning Symptom X was in that patient. I did so without saying anything obnoxious like, "I'm an RN, blah, blah ..." What particularly irritates me about this conversation is that I have been a patient of this practice for a long time, and I am very well aware that the person(s) who answer the phone and make appointments are not nurses, and in fact not MAs either.
2. My spouse called PCP to report 2 weeks of intermittent abd pain after eating. Spouse was told, "you'll have to speak to the nurse to make that appointment". Spouse replied, "oh ... do they have the ability to order testing prior to the appointment, and that's why I have to speak with her?" No, that was not the case - "no testing will be ordered until seen by the physician" ... but you can't make the appointment until you speak with the nurse. And the nurse will return your call - tomorrow.
My gut reaction to both of these scenarios is that this amounts to triage by untrained staff gone awry. What am I missing here?