Why should I hire you? HCAHP Scores

[RNCaroline]

I am a new grad RN and I have an interview tomorrow. I noticed the hospital I am applying to has lower HCAHP scores on questions in the category of patient education. I am really wanting to be prepared for the "Why should we hire you?" question. Is it inappropriate to speak about the lower score here. I was thinking of noting that I have a passion for patient education and experience in that area so I could really contribute to patient satisfaction on this unit.

I know I have a lot of strengths that make me right for the job and I am excited to be a nurse, but I want to really set myself apart and show them they need me.

Any advice is greatly appreciated

[HouTx, BSN, MSN, EdD]

I think it is a very good idea to let them know that you have 'done your homework' prior to the interview. This shows that you are very serious about the process, and you're making an effort to be well prepared. To a hiring manager, this signals "pro-active, self-starter who takes initiative".... qualities that are highly valued.

You're correct in assuming that HCAHPS is a huge concern for everyone. Just make sure that you don't use language that would be perceived as bragging that you are better than their current staff when it comes to customer service or communication. Be prepared with some examples of patient/family education projects in which you have been involved... even if it was a school project. If you have any previous job experience in which you were recognized for customer service skills, it would be a good idea to include this information as well.

Wishing you the absolute best of luck in your job search.

[llg, PhD, RN]

I think you should tread carefully. You don't want to put the hiring manager on the defensive by being too critical. You also don't want imply that you think the hospital is "sub-standard" in some way. I would want my interview to focus on the positives. I think most hiring managers are proud of their units and would rather hear, "I think you have a great place to work and I want to be a part of your team," more than, "I think your unit has problems and I think I can do better."

I would probably not mention the scores ... and just say that patient education is one aspect of nursing that you really enjoy.

If you had special experience in patient education, I would be sure to emphasize it in your application and interview. But you are a new grad -- and I think it would be dangerous to come across as if you think you are the answer to their problems. That approach can give the impression that you have an inflated view of your abilities and value -- and that is not attractive in a job applicant.

[RNCaroline]

Thank you! I agree, I don't want to put down the place I'm hoping to get a job! I think I will just tie in that I enjoy patient education and feel that is one great contribution I could make to the unit. Since most managers also seem to start with "tell me about yourself" I considered adding it in there because I have had some special experience in patient education. Thank you for your input!

[llg, PhD, RN]

Thank you! I agree, I don't want to put down the place I'm hoping to get a job! I think I will just tie in that I enjoy patient education and feel that is one great contribution I could make to the unit. Since most managers also seem to start with "tell me about yourself" I considered adding it in there because I have had some special experience in patient education. Thank you for your input!

That sounds like a good idea. That makes you sound like a "good fit" for what the manager already knows they need ... while minimizing the risk that you will offend the manager or sound like a "know-it-all."