Where have all the calls gone?

[Audreyfay]

I work at a telephone triage center for a large practice of physicians in WI. Once 1/04 hit and the new insurances went into effect, we had a drastic reduction in the flow of calls coming in. Has anyone else experienced this? It's pretty scarey, especially when it is one's job we are talking about!

:uhoh21:

[movealong]

We slowed a little after the flu season calmed down. But we still get plenty of incomings.

I know after the first of the year some people change insurances, so maybe that's why you have slowed up.

[Shotzie]

We're seeing the same thing.

Our organization just went through provider re-negotiations and we lost a couple of big insurers. Our calls have slowed as people have to decide whether to stay with us or go to another doc. This is a scary time because all of us are big girls who have seen a lot of water under the bridge and we know that a decrease in calls can mean no job. We're just watching and hoping things pick up.

Best wishes to you-hope your call volume starts picking up fast!

[jadednurse]

We've had a number of new (big) contracts implemented since January, so we're seeing quite a bit more calls.

It seems to me that there is a lag period sometimes when a new client is signed. Takes people awhile to figure out who we are & what we do. Of course there are some callers I wish never figured out that we're around...

[Audreyfay]

Thanks for your responses. It has picked up a little, but still not like before. I think it is probably due to insurance changes. Yes, it is scarey. Don't want to go looking anymore!