What is a Nurse Navigator?

Nurse Navigators guide patients, offering support, education, and coordination throughout their healthcare experience.  Nurses General Nursing Knowledge


What is a Nurse Navigator?

Nurse Navigator: Guiding Patients Through the Healthcare Journey

In the complex and ever-evolving world of healthcare, patients often face a bewildering maze of medical appointments, diagnoses, treatment options, and follow-up care. This is where the role of a nurse navigator is invaluable.

In this article, we will explore the critical role of nurse navigators, their responsibilities, and their impact on patient care.

What is a Nurse Navigator?

A nurse navigator is similar to a sherpa guide in mountain climbing. They are knowledgeable about the healthcare terrain, potential obstacles, and how to reach the destination. Nurse navigators guide patients, offering support, education, and coordination throughout their healthcare journey. 

These healthcare professionals are registered nurses who specialize in assisting patients in navigating the healthcare system. They are a consistent point of contact, walking alongside patients from diagnosis to post-treatment.

Nurse navigators work in various healthcare settings, including hospitals, cancer centers, specialty clinics, and community health organizations.


To become a nurse navigator, it is generally required to have 2-5 years of experience in a specialized field like oncology, cardiology, or organ transplant. While some employers may prefer a BSN degree, experience is also considered. Both ADN and BSN degrees are acceptable, depending on the employer.


While there is not yet an overall nurse navigator certification, the Academy of Oncology Nurse and Patient Navigators (AONN) offers the Oncology Nurse Navigator–Certified Generalist certification for nurses who work in oncology.

Responsibilities of a Nurse Navigator

Patient Education

One of the key responsibilities of a nurse navigator is to educate patients about their conditions, treatment options, and available resources. They ensure that patients clearly understand their healthcare journey, empowering them to make informed decisions about their care. 

Care Coordination

Nurse navigators facilitate seamless coordination among healthcare providers, ensuring patients receive timely and appropriate care. They collaborate with physicians, specialists, social workers, and other healthcare professionals to develop comprehensive care plans tailored to each patient's unique needs.  

Nurse navigators build strong relationships with community organizations, volunteers, colleagues, and the healthcare community. 

Emotional Support

Patients and their families often face emotional challenges when dealing with serious medical conditions. The way healthcare professionals handle their concerns can have a significant impact.

 Patients remember how healthcare professionals made them feel.

Nurse navigators offer compassionate and empathetic support by addressing patients' worries, easing their fears, and providing reassurance throughout their treatment.

Patients trust and rely on nurse navigators as knowledgeable and dependable healthcare professionals.

Resource Identification and Access

Navigating the healthcare system often involves accessing various resources, such as financial assistance programs, support groups, and community services. Nurse navigators help patients identify and access these resources, ensuring they have the necessary support systems.

Barriers to Care

Nurse navigators act as patient advocates, providing patients' concerns are heard and their requirements are fulfilled. They assist patients in navigating insurance coverage, overcoming obstacles to care, and fostering communication between patients and healthcare providers.

Impact of Nurse Navigators

The presence of nurse navigators has shown significant positive effects on patient outcomes and experiences.

Improved Patient Satisfaction

Nurse navigators improve the patient experience by offering individualized guidance and support. Patients feel listened to, appreciated, and encouraged to participate actively in their care decisions.

Enhanced Patient Compliance

The role of nurse navigators is crucial in ensuring that patients adhere to their treatment and comply with their care plans. They achieve this by educating patients on the significance of attending follow-up appointments, taking medication as prescribed, and adopting lifestyle changes.

Timely Diagnosis and Treatment

Nurse navigators work with the healthcare team to ensure patients get diagnosed and treated quickly. They help speed up appointments, decrease wait times, and prevent holdups in the healthcare process.

Additionally, they provide continuous support and follow-up care.

Continuity of Care

Nurse navigators are crucial in connecting clients with community resources, ensuring no interruptions in their care and treatment. By fostering continuity of care, they provide a valuable link between the two.

They bridge the gap between hospital-based care or day clinic care and community resources, ensuring a smooth transition for patients. 

Improved Healthcare Outcomes

The contribution of nurse navigators to healthcare outcomes is highly significant. They help reduce hospital readmissions, improve adherence to treatment protocols, and increase patient satisfaction rates.


Navigating the healthcare system can be complex and overwhelming. That's where nurse navigators come in - they are the guiding lights for patients and their families. With their expertise, dedication, and compassionate care, nurse navigators provide the support patients need to navigate complex medical journeys.

They serve as educators, coordinators, advocates, and emotional pillars, contributing to better patient outcomes and experiences.

Career Columnist / Author

Hi! Nice to meet you! I especially love helping new nurses. I am currently a nurse writer with a background in Staff Development, Telemetry and ICU.

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