Our CEO has announced that staff will greet patients and visitors with scripts based on those used at Florida Baptist Hospital. The outcome is aimed at increasing patient satisfaction.
Goes like this: Knock on door, enter room, smile, "Hello Mr._, I am __RN, I will be your caregiver until _pm. I want to make sure your care is very good. If at any time we are not meeting your expectations, please call___." " I have time, is there anything I can do for you?"
These are to be recited exactly, we were not given input or a choice. I always want to add "would you like fries with that order"
Have any of you had experience with similar scripts in your hospital? Is patient satisfation improved? How was the reaction by nursing staff?
