Take your turn

[Audreyfay]

For those of you in telephone triage, have you ever found a few people who can be busy visiting, while calls were waiting to be triaged? How do you handle it? I keep looking for the Utopia where the load will be even.

[eltrip]

Originally posted by RN2007

So, some of you work from your own homes as a tele triage nurse? How do you normally hear of these positions because I have never seen one in the paper, etc? Who are your callers? Are they from a drs. practice or are the ph #s advertised as nurses you can call for general info or to help with healh problems, etc. Sounds like an interesting option for a nurse to work as such. Are your telephone calls taped and reviewed for quality assurance by owners / management?

Yes, there are some who work from home. By & large, though, most of us work in some sort of office or call center.

I heard of my particular job through my employment opportunities listed on my facility's web site. Many health insurance companies utilize telephone triage nurses as well. Sometimes they advertise in our local paper...but in my area, we have 3 large health insurance providers.

Our callers are from among the general public. We are advertised on our web site as well as in the media.

Some centers do record calls.

Hope that this answered your questions!

:)