Take screenshots of your check ins and save them

[SheelaDavis]

Just got a call from a nurse I'm working with in recovery last night. All is well for her, no issues, 4 years in monitoring and yet to miss a check in, and then.............she gets the call from her case manager. "It looks like you missed 2 check ins four weeks ago and this is concerning." Immediately, the nurse responded, "I always check in and haven't missed any check ins." Case manager responded "our system shows you didn't check in." Nurse responds, "Are you sure your system is correct and has there been any problems or glitches with it?" Case manager responds, "our system is accurate and its showing that you didn't check in." Nurse was smart. She kept a daily screen shot of every check in and keeps them for 3 months. She texted and emailed her Case manager the screen shots immediately and told the case manager, "Like I said, I don't miss check ins and I save all screen shots." Case manager responds 2 DAYS LATER, LOL and says, "we apparently did have some glitches the past month."  No apology, nothing. No admitting of being wrong. Nothing. 

See how quickly you are NOT given the benefit of the doubt, even though the case manager Fully Knew with the first call to the nurse that there had been computer glitches?  It didn't matter. Instantly, no benefit of the doubt given and the nurse has to go above and beyond to Prove she checked in. It's sad, but this is how it works.

Take a screenshot on your phone or tablet of the completed check in and save them for at least 3 months. It saved the nurse in the example above by being pro active. Be careful about checking in by phone. If they have a glitch or their system messes up and they lose data, you don't have much to back you up unless you record the phone call which is too much work. 

[Healer555]

I've done this for almost 3 years. I have them saved from day one.  I've had a few different case manager's and they have all been idiots to say the least.