Staffing issues; call-ins

[HLRN814]

I have recently taken on the role as staffing development coordinator in a skilled nursing facility. I absolutely love my job. However, we continue to have staffing issues with call ins. We have implemented a "3 strikes you're out" rule. However, this still doesn't seem to "phase" anyone. While we are a busy and fast paced facility, I still feel that we are definitely an awesome facility.

Does anyone have any suggestions on ways to encourage our staff not to call in? We give bonuses, make sure we continue to let them know they are appreciated, etc. Apparently we just haven't found exactly what works well for our group-if anything will work.

What works for you? I would LOVE to hear your ideas!!!

[Double-Helix, BSN, RN]

No one should have to provide a reason that they are calling out if they have sick time available. It's an invasion of privacy. If my contract allows me a certain number of sick days, it's none of their business whether I have the sniffles, or dysentery, have a sick family member, or If they do not have time available, they should be required to provide a doctor's note.

"Three strikes and you're out" is vague. People will call out when they aren't sick. There is nothing you can do about it. Set a realistic and fair policy regarding call-out limits and progressive discipline thereafter. For my facility, employees may call out five times in a rolling 12 month period. Unauthorized call outs after that result in a written warning, and progressive discipline up to termination. Implement a policy and enforce it.