If you have any question(s) not listed below please contact us via our Support Desk.
Q) Do you offer medical advice?
We are not a medical advice website. If you are seeking advice for an illness or injury, please contact your healthcare provider. We are a networking community for nurses, nursing students, and educators.
Q) How do I start a new topic?
You must be logged into your account to submit a new topic.
Choose a forum that you want to post a topic, for example, the General Nursing forum (found by clicking NURSES > GENERAL NURSING in the main navigation). Or, if you are a student, one of the student forums like the General Students forum (found by clicking STUDENTS > GENERAL STUDENTS in the main navigation).
When you are in the forum you can click the ADD NEW TOPIC button to start a topic. Add a title in the box. Be sure to keep the next box clicked NO. Complete the body of the post. Scroll to and click, SUBMIT TOPIC.
If you have problems, please post a confidential ticket via the Support Desk, detail the problem you are having including any error message you receive.
Q) How do I leave a comment?
You must be logged into your account to submit a new comment.
Find a topic you want to leave a comment. On landing on the topic page, scroll to the bottom of the last comment on the page. You will find the editor page which looks something like this...
Just start typing your comment in the box where it says "Click to Reply to this topic...". When finished click Submit Reply.
Q) Do you charge for membership?
Membership is completely free. But, we do offer Paid Memberships for those who wish to personalize their experience on the site. To learn more about our membership visit Need More Options? Upgrade!
Q) Can we use your cartoons on our site?
Q) Can we promote our website/product?
Please do not post messages on the site that are primarily for promotion or advertising of any website or products (ie. no self-promotion). If you have a product or website that you want to promote please contact our Support Desk.
Q) How can we get our products in the allnurses Magazine?
The best way to have your product considered for publication in allnurses Magazine is to submit your product for inclusion in our Products Directory. We select products from there for inclusion in future issues of our magazine.
Q) Can you delete my account?
You can submit a request in the Admin Help Desk to remove your personal information. You must be logged in to access the Admin Help Desk.
The following occurs whenever we receive a request to remove an account:
- Rename the account to Guest or Anonymous.
- Stop all emails
- Remove all personal information
- Close account
Once an account is closed it cannot be reopened.
IMPORTANT: It does not include removing posts (ie. Topics/Comments). Whenever we remove posts it disrupts conversations on the site. The community gets upset because they took the time to participate in your messages.
Q) How do I delete my posts?
Only staff can delete posts. Deletion requests are not always granted as it disrupts the continuity on the boards. There are exceptions including removal of personal identifiable information. To maintain your anonymity, we will consider removing or editing the topic.
If you would like a thread/post removed please contact the Admin Help Desk with your request. State a reason for deletion and staff will get back to you.
You must be logged in to access the Admin Help Desk.
Q) How can I change my user ID name?
To change your user ID name, you must be logged into your account. Look in the upper right corner of any page and click ACCOUNT (it is to the left of your Profile Photo). Then scroll to and click ACCOUNT SETTINGS.
When that page loads, click CHANGE NAME. When that page loads, complete the box NEW DISPLAY NAME, then click SAVE.
If you need any help making the change, please start a new topic in the Admin Help Desk (you must be logged into your account), submit three (3) choices for a new name, and the Administrators will make the change for you.
Q) How do I add a Profile Photo (avatar)?
To change your Profile Photo (avatar), you must be logged into your account. Look in the upper right corner of any page and click your profile photo (located to the right of ACCOUNT). You will then be taken to your Activity Wall.
Look for the Profile Photo in the upper left of the wall and click the IMAGE ICON.
Follow the instructions to add/change the photo (UPLOAD/IMPORT) or remove (NO PHOTO), then SAVE.
If you are unable to make the change(s), please post a confidential ticket via the Support Desk, detail the problem you are having including any error message you receive when attempting to make the change.
Q) How Do I Complete My Profile Information?
To complete your user Profile you must be logged into your account.
Look in the upper right of any page and click, ACCOUNT. Scroll to and click ACCOUNT SETTINGS. Then scroll to and click PROFILE SETTINGS. When the box pops up, complete the information, scroll to and click SAVE.
Q) How can I reset/change my password?
You can use our Lost Password Recovery Form to create a new password. Upon submission, a new password and your username will be sent to you using the email on your account. If you experience difficulty with this, please contact the Support Desk.
To change your password, you must log into your account first. Look in the upper right corner of any page and click ACCOUNT (it is to the left of your Profile Photo).
When that opens, scroll to and click ACCOUNT SETTINGS. When that opens, scroll to and click PASSWORD and EDIT. Complete the REQUIRED boxes and click SAVE.
If you are unable to make the change, please post a confidential ticket via the Support Desk, detail the problem you are having including any error message you receive when attempting to make the change.
Q) How do I change my email address?
To change your email, you must be logged into your account.
Look in the upper right corner of any page and click ACCOUNT (it is to the left of your Profile Photo). Then, scroll and click ACCOUNT SETTINGS. Next, scroll to EMAIL ADDRESS and click EDIT.
When that page loads, scroll to NEW EMAIL ADDRESS, enter the new email and click SAVE.
If you are unable to make the change, please post a confidential ticket via the Support Desk, detail the problem you are having including any error message you receive.
Q) How do I cancel my Paid Membership (Recurring Subscription)?
You can cancel your subscription via your Paypal account.
NOTE: Instructions below may change but you should be able to find it by looking for "automatic billing"
Here’s how to view your preapproved payment information:
- Click Settings next to "Log Out".
- Click Money, banks and cards under "Profile" on the left of the page.
- Click Set automatic payments in the "Automatic payments" section.
- Click the agreements you want to view.
Q) How do I send a personal/private conversation? I keep getting a message that says I am allowed to send "0 messages a day".
Members are required to have 15 quality/substantial (not merely boosting post count) public board posts in order to utilize the private/personal message (pm) system. This was implemented in an attempt to stop people from abusing our Terms of Service policy and spamming the members.
Once members have at least 15 public board posts and want to send a private message: click ACCOUNT in the upper right of any page. Then click, PRIVATE CONVERSATION. Once the page loads, click, COMPOSE NOW.
Q) How do I insert an image from my computer?
Here are the steps for inserting an image in a post when using images from computer files.
- Click CHOOSE FILES
- Upload (Open) Image
- Wait until upload is complete
- Move the cursor in the post where the image is to be located and click to see a flashing cursor
- Return to CHOOSE FILES and click the PLUS SIGN (+)
- The image will be inserted in the location chosen