any RNs working as an "advice nurse" here?

[neatnurse30]

I currently work on a medical floor (6 years total). I'm trying to get a job outside of the hospital- because I'm tired of bedside nursing and can't imagine doing it for any longer. I just saw an ad in my area for an advice nurse:

"One of the nation's largest not-for-profit health plans serving almost 9 million members seeks talented RN's to work as advice nurses in their in-bound Triage call etc." I'm just worried, that if I would get it, and didn't like it- it would be very hard to get a job in a hospital again. Are there any of you nurses working as an advice nurse- do you recommend it, and what are the challenges of such job?

[HouTx, BSN, MSN, EdD]

I completely understand your need for a career switch. However, the 'advice/triage' nurse positions have their own stressors.

Training is a very exacting process, there is very close supervision. Calls are all recorded and reviewed to ensure that everything is following the approved protocols and standards. There is a very clear productivity expectation for each shift with very little downtime. Even though these jobs can be performed at home, the pace and intensity of the work do not allow for interruptions to manage household issues & kids... it's more of a closed office thing. Just saying. . . .

[neatnurse30]

I completely understand your need for a career switch. However, the 'advice/triage' nurse positions have their own stressors.

Training is a very exacting process, there is very close supervision. Calls are all recorded and reviewed to ensure that everything is following the approved protocols and standards. There is a very clear productivity expectation for each shift with very little downtime. Even though these jobs can be performed at home, the pace and intensity of the work do not allow for interruptions to manage household issues & kids... it's more of a closed office thing. Just saying. . . .

Thanks for your reply. I kind of suspected that triage is probably not the best option for me, and with all phone calls recorded, it would stress me out if I did said something wrong to the customer.