Resources to Help Improve Patient Relations

[NRSKarenRN, BSN, RN]

nursingworld | code of ethics

[color=#ffffff]increasing caring to colleagues and patients:

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poster presentation:

improving patient outcomes and the nurse work environment through streamlining care delivery processes

three key relationships within the caring model:

the nurse/patient relationship •

•

the nurse/colleague relationship •

the nurse/self relationship •

this was accomplished through the application of lean six sigma principles to analyze the delivery of nursing care, streamline processes and develop unit-based vision statements focused on strengthening relationships and improving outcomes. the time created by improved processes could be spent implementing six key elements of a caring model. adapted from sharon dingman’s caring model™.

six elements of the caring model:

asking the patient/family their preferred name

•

introducing self and explaining their role in care •

sitting for five minutes with patient/ family to plan care •

use appropriate touch as defined by the patient •

connecting the organization’s mission to patients plan of care •

anticipatory hourly rounds •

the caring model a practical application to improve patient satisfaction

book: quality caring in nursing : applying theory to clinical practice

joanne duffy phd, rn, faan