What to do when an employee lies to you

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[h=1]Liz Reyer: What to do when an employee lies to you[/h]

Q: I have a young employee on my team who's a good worker, but I recently caught him in a lie. No harm was done, but now I don't know if I can trust him. How should I handle this?

A: Be straightforward about your expectations, and clear about possible consequences as he rebuilds trust.

What was he thinking? That's the first thing to understand, if you can. Consider the factors that may have led to the lie, as this could affect your assessment of the gravity of the offense. For example, was it deliberate? I'm assuming so, as you characterized it as a lie, which implies intent, rather than an error.

Also consider if he was nervous to tell you the truth. While that's not an acceptable reason to lie, it may be an opportunity to help him adapt better to the workplace. It also may be a reflection on your management style; if you have an intimidating demeanor, it may have unintended consequences.

Think about whether it's worth making a big deal about it. This comes down to assessing if it was an indicator of character. Try thinking about whether there are other times when you know he's been honest when it may have been difficult...

THE OUTER GAME

It's clear that you need to talk with him, because even if you've determined that his job isn't on the line – yet – it's clear that this is bothering you and affecting your relationship with him.

So, planning. Regardless of the gravity of the content, prepare "me" statements that address the situation. "When you told me your project was done when it wasn't, we almost missed our deadline and I felt like I can't take you at your word." Or, "you told me you couldn't work because you were sick and then I happened to see you out and about; now I question that you're being straight with me." Ask for his perspective and be open-minded. You may find there's a reasonable explanation (he was picking up medicine). But even if there isn't, you're encouraging conversation rather than shutting him down....

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