Jump to content

New Telephone Triage Nurse

Triage   (342 Views | 2 Replies)
by WhoCan.Narcan. WhoCan.Narcan. (New) New Nurse

39 Profile Views; 1 Post

Hi All-Nurses! 

I'll be starting a new position as a Telephone Triage Nurse in the next couple of months. My background's been mostly in primary health and inpatient psychiatry, but I've had some triage experience through phone and walk-ins during the past few years.  

Any Telephone Triage Nurses out there w/ any advice on how I can use the next couple months to prepare for this role?  

What are the top topics that your patients call about? 

Thanks in advance! 

Share this post


Link to post
Share on other sites

aroyce has 5 years experience.

10 Posts; 897 Profile Views

I found that reading books with telephone triage protocols has been super helpful, even though the specific protocols for your organization might be different, it will still give you a general idea of how to decide what level of care your patients will need for their symptoms.

Share this post


Link to post
Share on other sites

ILoveHorsesRN has 31 years experience as a ADN and specializes in 25 years NICU 5 years Telephone Triage.

101 Posts; 1,256 Profile Views

Be prepared for calls about anything and everything. I work with around 500 different protocols. Lately it’s mostly cough cold flu advice. Be prepared for angry callers who have been on hold for you for a long time. Be prepared for micromanagement. Your calls are all most likely recorded and you will be graded on the quality of your calls. 
good luck. It is not easy. I take 30-40 calls in 8 hrs. PM me for more info if you want. 

Edited by ILoveHorsesRN

Share this post


Link to post
Share on other sites
×

This site uses cookies. By using this site, you consent to the placement of these cookies. Read our Privacy, Cookies, and Terms of Service Policies to learn more.