Need help finding an article / editorial

One of my docs swears he read an article and wants his team to find a copy of it. Here is the info we're given:

It's an article, or maybe an editorial, he read in some kind of journal (his wife is an RN so could have been nursing). It's a story about a woman who was hospitalized. She spoke of how everyone came in, did their task and left. She said she was well cared for, but never felt cared about.

I thought I new exactly what he was after. The poem called "An Old Lady's Story" or "What do you See?" (same poem). But, unfortunately, that wasn't it. He said it was not a poem, but an article. Or an editorial. Wait, he thinks it may have been written by a physician about his mother's experience in the hospital.

That's it - all I've got. I've googled this thing to death! I've exhausted our hospital resources! I just don't know where else to find this thing he insists he needs.

Anyone have any clue at all?