Management question

Nurses General Nursing

Published

The supervisors at my long-term care facility are getting rather frustrated with the lack of respect given their authority by the Certified Nurses Aides. A supervisor will tell an aide she needs to float to another unit to help out, and the aide will flat out refuse to go. She'll say, "I'm not going, and you can't make me go." This leads to long discussions, time which could be better used for resident care. Sometimes an aide will refuse to clock in until she's told on which unit she's assigned. She'll threaten to go home if she doesn't like her assignment. Supervisors cannot be as strict as they would like to be in enforcing the rules because they don't want to compromise resident care by lowering the staff:resident ratio.

My question is this: Since the aides are certified, is there any board to which they must answer in disciplinary matters? Can they lose their certification for insubordination and compromising resident care?

It seems to me that if they were afraid of not only losing their job, but their livelihood (their certification, and, therefore, their chance of working anywhere else as an aide), they wouldn't be so quick to defy authority and jeopardize the health of the residents.

Any answers?

Thanks for all of your responses. The best suggestion seems to be the verbal warning; written warning; termination--all done with fairness and consistency.

The aides do have a tough job, and there are plenty of good, underpaid, underappreciated ones out there. I have been known to back them when they are right, but there's a time and place for disagreements. I was not suggesting threats as a form of management, but thought that if the aides knew of the possible consequences for their actions, they might decide for themselves to do the right thing. How many times have we been at the end of our rope and not thinking we could possibly handle one more task, then we stop and think of the worst-case scenario, with ourselves on the witness stand, and decide we'd better find the strength to do the task, anyway?

BTW, I found the website for our state department of health--they license the aides. You have to do something pretty drastic to lose your license. Leaving someone unattended who is supposed to be under constant supervision is considered a minor offense, and is handled thru monetary damages and reprimand. Hard to believe, huh?!

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