Licensing Issues-Dealing with " Missing Fingerprints"

[Nurse580, MSN, RN]

Hello!

I am hoping others who have gone through the new applicant RN licensing process in Illinois can help me with this.

I passed the NCLEX on 9/20, my pass results were posted on the CTS site on Monday 9/23.

A classmate of mine let us know that she was looking into her license being delayed and when she called IDFPR they stated they had not received her fingerprints- we all got them done electronically via IdentoGO at our school prior to graduation together on campus.

I decided to call to check and IDFPR stated that they did not have them and that they would have to be resent. However, according to IdentoGO they are not "physically" sent- they are electronic and IDFPR has to use the tracking number to look them up. I have tried to explain this but the person at the call center at IDFPR did not seem to understand.

CTS stated that I had to have proof of fingerprints in order to be able to register.

I am at a loss of what to do/ who at IDFPR to contact to try and communicate with someone who understands how to access my fingerprints.

Has anyone else gone through something similar/ can anyone give me advice on this process? I have checked the IDFPR website to no avail.