License by endorsment lost online

[staffnursepenny]

i applied online for license by endorsment 3 months ago attaching all requested paperwork and payment taking out of my account. I sent fingerprint hard card through mail. Recently I got a letter asking me to submit application and paperwork by mail. I thought this is a response to the mailed documents and that they hadn't reviewed my online application as different account numbers. So i sent them a message via additional paperwork online section asking them to look at my online application which has paperwork attached. Now i can't see my online application!! There is no license information. Just the additional paperwork open pending status but nothing about my application!! What does this mean? Do I have to submit everything again by mail. Surely they would still have my application open and deficiencies listed?