Just Plain Nasty!

Published

Specializes in ER, Psych, Telephone Triage.

I am usually pretty good at diffusing angry Patients. But most of the problems arise with the meddlesome nosey, control issue husband, wives, and relatives and neighboors who insist on talking for the Patient and are demanding and argue with you. If the Pt. is adult and conscious and can speak I want to talk directly to him! I don't need a fricken shift report from you!

I had this one jerk/looser pain in the Ass who was arguing with me because the Surgeon never called the Pt. back and giving me this threatening "you better do something for her crap" I told him if I cannot speak to the pt. and triage her directly I will not be able to help her. This jerk continues arguing I tell him put the phone down now and let me speak to the Patient! Your are delaying her getting care! He puts her back on and triage her our interaction is professional and pleasant I know what she needs and will get it taken cre of. She ws a post op ab surgery with minimal bleeding that is controlled. I advised her I would call SOD for her gave her good call back If's I contacted the SOD gave him my spiel and called her back within 5 minutes. Jerko answers the phone arguing again wanting to complain about me.

These are the useless *******s that really take away form the time we want to give the Patient! The jerk just wanted to fight with someone. I triaged her and got the info she needed in less then 15 minutes and jerko hubby is still angry! Go Figure

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