I graduated nursing school last May. I have been doing sub school nursing so far. I have prior office exp as an MA, not as a nurse. I interviewed today for a office nurse position today for a three doc practice, I would be the only RN, and they have MA's as well. I will be mainly doing triage.
The interview went well, and I was asked back for a second interview to meet the docs next week. is there any advice given as to what I should ask the docs, or just as a new office nurse starting out if I am the one to be chosen for the job? Do offices normally offer a triage book to start out? is one nurse for three doctors a lot of work, esp trying to handle all the calls?
This is a former practice that was at one major health system, they are leaving and now they are joining with another major health system.
I just hope I am not too overwhelmed, if I was the one offered the position...
These docs sound like not a good collaborating team. They liked the other nurse's experience but looking to replace her? LOL In my opinion, exp. as an MA is invaluable. Two of our strongest nurses had years of MA exp and came out of nursing school as great office nurses.
Anyone who is doing phone triage should have a standard set of triage guidelines to CYA for all concerned. I second Briggs as a great resource. We use Briggs as our standard of care ("triaged per Briggs 4th Ed, abdominal pain adult protocol, page xxx").
In our setting RNs do all the triage and also the prior auths, once you get into a routine with those they go pretty smoothly. I rather like doing them. It helps to take notes on who prefers what (of course they change it all the time too, but it helps).
Best wishes. Outpatient, chronic care nursing is a great place to be!! I love it.
SHGR, MSN, RN, CNS
1 Article; 1,406 Posts
These docs sound like not a good collaborating team. They liked the other nurse's experience but looking to replace her? LOL In my opinion, exp. as an MA is invaluable. Two of our strongest nurses had years of MA exp and came out of nursing school as great office nurses.
Anyone who is doing phone triage should have a standard set of triage guidelines to CYA for all concerned. I second Briggs as a great resource. We use Briggs as our standard of care ("triaged per Briggs 4th Ed, abdominal pain adult protocol, page xxx").
In our setting RNs do all the triage and also the prior auths, once you get into a routine with those they go pretty smoothly. I rather like doing them. It helps to take notes on who prefers what (of course they change it all the time too, but it helps).
Best wishes. Outpatient, chronic care nursing is a great place to be!! I love it.