I need help with VA application! (Unit Secretary/Nurse help requested)
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I am a recent Med Asst grad (pre-nursing of course
lol ) and I am trying to fill out a federal application for employment as a unit secretary. There are these horrible little things called KSA's (knowledge skills abilities) that I have to respond to in narrative form.
Out of the five of these, one has me stumped. It is fairly nonspecific and I am having trouble formulating a response.
Knowledge of procedures for receiving and following through on patient request.
In my head I keep going back to simple things, like requests for records and requests for lab results, but I am not entirely sure that is what they are asking (stating?). Maybe, it is notifying the corect person if a patient needs to be toiletted? or more meds? If anyone could give me some ideas, and/or help me brainstorm, I'd be forever grateful
I'm going spare! 
Amber