I need help with VA application! (Unit Secretary/Nurse help requested)

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I am a recent Med Asst grad (pre-nursing of course ;) lol ) and I am trying to fill out a federal application for employment as a unit secretary. There are these horrible little things called KSA's (knowledge skills abilities) that I have to respond to in narrative form.

Out of the five of these, one has me stumped. It is fairly nonspecific and I am having trouble formulating a response.

Knowledge of procedures for receiving and following through on patient request.

In my head I keep going back to simple things, like requests for records and requests for lab results, but I am not entirely sure that is what they are asking (stating?). Maybe, it is notifying the corect person if a patient needs to be toiletted? or more meds? If anyone could give me some ideas, and/or help me brainstorm, I'd be forever grateful :bow: I'm going spare! :bugeyes:

Amber

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Specializes in Ortho, Neuro, Detox, Tele.

basically, I think it is like answering lights, and ensuring the right people get the information to treat patients....so, if mr x is having pain and diarrhea....you would tell the nurse.

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That was where I was going with the second train of thought hah. Thanks bunches! This application is getting to me big time! :heartbeat

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