How do you get patients to give you a "very good?"

Specialties Emergency


It seems like no matter how hard we try, our percentage of "very good" responses continue to drop. How do you get the patients to mark very good as opposed to "good" on the survey they get in the mail? :uhoh3:

I am so sick of trying my best to take good care of my patients and then get it thrown back in my face because it wasn't "very good care" according to the returned patient surveys.

Anyone have any suggestions?

Pam :rolleyes:

Specializes in ER,ICU,L+D,OR.

For me it is too cold in Canada

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