I recently joined a company (third party) that sends out NP contractors to patient's homes in NYC to perform risk adjustment assessments on behalf of patient's insurance health plans. I had my first day this week (woo!). It was a little rocky at first because I just had to get used to all of the system requirements and navigating that in the field was sort of difficult. The assessment piece was easy BUT I did undergo lots of complaining from the patient and long-winded responses to each question asked (which there are a lot that if positive can open up a can of worms). The company really did not go over infection control in the homes which I had to learn on my own... (ie. bag technique).
As I go through the process, I am learning what is needed to make this process more efficient as I am only paid per visit (the first visit for me took 1.5 hours which it should have only taken 1 hour but with the patient's long-winded answers and IT logistical issues compounded with it being DAY 1 prolonged the visit).
Two questions that I had were:
- What question do you ask on the confirmation call other than (ensuring patient takes out medication bottles/tubes, PCP and specialist information, pharmacy information, paperwork from hospital and/r doctor, scale to measure weight, immunization status, confirmation of demographics, if someone else will be present for the visit, and if they live alone or with a roommate)?
- What patient educational information do you provide the patient? I was thinking of creating just a simple "follow up plan" doc on MW word that I can write out the plan at the visit so they have some thing tangible to hold on to and bring to their PCP. Any templates that you have?