Given a warning

[canche]

I was given a warning for telling a patient that I was very busy with a few of my other patients and that I wouldn't be able to go off the unit to get her a food item she was requesting. She reported me to administration (she is an extremely difficult patient and very nasty to all of the staff) and I got in trouble. I am so angry! The justification was that it's unprofessional to tell a patient that you are busy with other ones. Aren't we taught to delegate and PRIORITIZE...sorry but my other patients' medications, IVF, and other needs are more important. Any insight into this? Has anyone else gone through this?

[ICURN3020]

I just had a pt who, five minutes after telling me he did not want anything from his untouched dinner tray (which included a cup of coffee), ask for a cup of coffee!?!

I had already taken his tray away but walked back to where I had placed it and removed the coffee from it, heated it and placed cream and sugar per his request and deliverd it to him. He then asks, "Is this hospital coffee or real coffee?". I told him " This is the coffee from your dinner tray." I think he expected me to make him a fresh cup or use the staff's coffee.

He also then told me he would like eggs and bacon (this was at 9pm). I told him he could expect his breakfast tray in the morning and that the kitchen was closed.

I don't mind trying to make my patient comfortable and meet their requests, but I refuse to go on a wild goose chase around the hospital to find them a particular item, especially when they are treating me as a glorified waitress.

[misstrinad]

I wrk in ltc and there are always tons of requests. I simply state: I have 5 things I absolutely have to get done first, if no emergency comes up I will go try to find that item for you. I'm sorry I just can't go do that right this moment. I have gone to the manager when a resident is being particularly demanding and asked them if they would either like to talk to the resident, fetch the item, or take Care of my xyz duties. The manager normally gets up to help then, sometimes a bit exasperated but their paperwork can wait more than my bs and insulin and pain meds can.