Getting report from another department

[CAnurse2012]

I wonder how other hospitals work...but here is how my hospital works when a patient is admitted from ED or transferred from another department: house supervisor will book a bed and pager will go off.

The problem is: Nurse called to give report immediately after the pager went off, floor nurse could not get report immediately and said she would call back in 5 minutes, and after 7 minutes, the other nurse already called back to give report again or call the house supervisor simply the nurse could not get report when he/she called to give report 3 minutes after pager went off.

I got really agitated to see something like this happened. Do they really expect floor nurse to sit around and get report? I will not mind to get report but before I get the patient I will like to know the orders and some basic info about this patient. Plus there are times when report stated alert and oriented x 3, well pt is lethargic or pt needs to be in ICU, yet they get to med/surg or PCU and it is harder to have pt transfer from med/surg or PCU to ICU then ED to ICU. I also do not understand why a hospital tolerate the behavior of "You do not get report, I call house supervisor".