Genex Case management

Attuma0000 · Feb 12, 2015

I would like to know the same thing. I recently applied for a CM postion that was posted in the web. How long did it take before you heard anything?

Amaezingrace, BSN, RN · Feb 18, 2015

Did you apply for the telephonic case manager position? I applied for that one this morning.

Attuma0000 · Feb 18, 2015

yes! i believe it was for the TCM manager. good luck to you as well

Amaezingrace, BSN, RN · Feb 20, 2015

Good luck! I haven't heard anything yet.

biz36 · Feb 21, 2015

I'm not sure if you have been offered the position yet, but wanted to share my brief experience. I recently submitted my resume/applied online on a Friday, was called on the next Monday for an interview, interviewed the next day on Tuesday and was offered a Field Case Manager position on Wednesday. I was very surprised at how fast it went. I tried it for a week and realized it was totally not for me. Orientation was scheduled for 3 weeks involving going to the local branch and then out to meet claimants in the doctor's office. In general, the management, office staff, and case managers were all very friendly and helpful. They provided a Lenova Think Pad laptop, Apple I-phone and reimbursed your cable bill for working at home. The dress code was business casual or nicer depending on doctor's office. Starting salary was $63,000-66,000/yr. I was offered the 66,000. Full time CMs manage about 23-25 cases. They pay out on the 15th and the last day of the month. They have a very easy computer system to document your billable hours. Be prepared to keep track of everything you do in order to correctly capture all of the activities you do throughout your day to have accurate billable hours. I realized it wasn't for me when my first three cases I called on ripped me a new one. I had very bad conversations with attorneys and claimants. The adjusters were very civil. My supervisor, who was training me, said that this was a rare occurrence, but to take it as a learning experience. Then when I went to the doctor's appointments with the claimants, the claimants refused to allow me to go into the exam rooms and the doctors would not talk to me after the exam/appointments. I also had to wait for up to 3 hours at certain doctor appointments, which then made me late to my next appointment. I understand that there is a lot to learn and it takes time to manage the role, but I do not want to be in a position where I am constantly fighting to meet my job requirements on a daily basis. I experienced a lot of resistance, negative receptions, and irritating struggles the entire week. Also, they don't really train you. I called adjusters, attorneys, claimants, and doctor's offices without having any idea of what I was to say or do. When I was asked for some direction, I was told to wing it and learn as I go. This felt very inappropriate for me as a new CM. Please understand this is just my opinion and experience. The CMs I talked to love their job there and most CMs have been at that location for five or more years. Congratulations and good luck if you have been offered the position! I'm sure you will like it as long as you go in with an open mind and are motivated to stand your ground. I don't think I have a strong enough personality for the position and constantly dealing with ticked off claimants and attorneys. It was an interesting experience and I'm glad I had the opportunity to see what the CM position entails. Again, Good Luck! :)

Amaezingrace, BSN, RN · Feb 21, 2015

Thank you biz36 for sharing your experience and providing info on the job description. I respect your opinions and it is always helpful to hear different perspectives from people who have had first-hand experiences with the company. I am sorry to hear your experience wasn't quite what you expected, although I am glad that you recognized early on that this position wasn't suiting for you. I guess it's better now than realizing later when you've invested more time into working there. I received a phone call on Friday but missed the call. When I called back, I got a voice mail. This is for the telephonic case manager (TCM) position. Again, thanks for sharing your experience. It is something to consider when understanding the full spectrum of what the job entails. Good luck to you and your future endeavors! I am sure you will find the position that is meant for you. God bless!

Lighthouses · Feb 25, 2015

Hi biz36, what state was the FCM position in? thank you.

biz36 · Feb 25, 2015

Amaezingrace, I was initially interested in a TCM position and it was filled, so the FCM position was offered to me. I do think there is a big difference between the two. I think I would have liked that position better than the FCM. I'm sure each branch experience is different too :) Did you get a call back yet? Good luck!

biz36 · Feb 25, 2015

Lighthouses, the position was in Michigan.