Dealing with family - page 2
How do you deal with family? I generally don't mind them and tell them what "I" can. I ask the patient if it is ok to talk with their family unless they have dementia. I don't tell test results... Read More
Feb 23, '07"The way I see it is that when I keep getting interrupted this is taking away from the care I am providing."
Be careful not to fall into the, "They're keeping me from my patients," excuse.
For it is you who are keeping yourself from your patients. You must set the priorities.
Stop taking the calls. Choose a family spokesperson and stick with him/her..and be unwaveringly consistent.
Of course, when the family cannot agree(uncommon) get the doctor involved!
There's nothing that says only the nurses must coordinate everything. After all, though you've just spent 20 minutes telling them everything, very often the family will then want to speak with the m.d.
And if you're not sure of the situation, don't even get into it...that's a recipe for a mis-informational disaster. Put it into the m.d.'s lap. It's his job to talk to families and don't let him weasel out of it.
Feb 23, '07I went to see my grandmother in the hospital years ago and asked her nurse how she was doing. The nurse snapped, "You need to ask your aunt if you want to know that, Honey!". She also started walking in the opposite direction as she was saying this. I thought she was the biggest witch in the world!!! If she had offered a simple explaination, that would have been nice and I would have understood just fine. Maybe there should be some sort of handout explaining the family spokesperson thing if there isn't already one. Some people may just not know.
Feb 23, '07That nurse should have been reported!
Too many nurses forget who is working for whom
Setting limits does not mean acting in an un-professional manner.
Setting limits is professional behavior. Otherwise you will be pulled every which way. And, at the end of the day, you will be targeted for not having been organized when all is not done.