Clients? - page 3
Just curious, why do nurses refer to patients as clients? I'd never heard this until I got into nursing.... Read More
Feb 2, '05Some research studies (I don't know specifically which ones - I have the info somewhere from a customer service workshop) that most "patients" actually prefer to be referred to as "customers" or "clients", because those are considered neutral terms that don't imply illness.
I think it's pretty darn funny (and ironic and so unsurprising) that nurses are more offended by the terminology than the "patients" involved.