Which is better-PENTAX or Olympus??

EndoRN · Jul 8, 2002

I've never used Pentax, so can't compare the two.

And as for Olympus' service.....well, you may want to scroll down to my post regarding their "service" quite a while back. :)

Our docs thought the variable stiffness scopes were the greatest thing when they came out. But they've kind of lost favor w/them. We mainly only use the ped. scopes on older/frailer people. We avoid them w/most adults, however.

Good luck! Not sure what to advise you on this one.......

Amy :)

guntbr1 · May 30, 2004

We are trialing olympus and pentex---the latest scopes--- we are building a new unit and about to replace all of our scopes, We currently use pentex--have needed alot of repairs--are Olympus any better?? One of our doctors really liked the olympus variable stiffness scope.. Does anyone else have any comments about them and do they break easily??? We are worried about REPAIR and also SERVICE.. We are located in central NY..Thank You!!

we really like these scopes where I work. They make getting to cecums a lot easier and it less difficult for women that has had pelvic surgeries. I think this is a great buy. You cannot use a 10 bicap cautery with these scopes.

Jbahoffman · May 30, 2004

we really like these scopes where I work. They make getting to cecums a lot easier and it less difficult for women that has had pelvic surgeries. I think this is a great buy. You cannot use a 10 bicap cautery with these scopes.

You do not mention what kind of scopes you use??????

Thank you!

Judy

guntbr1 · May 31, 2004

You do not mention what kind of scopes you use??????
Thank you!
Judy

we use pcf160al, which are colonoscopes.

guntbr1 · May 31, 2004

sorry about that. we use all olympus scopes.

endviewer · Jun 7, 2004

hi:)

my unit just signed up to a 4 year lease agreement with olympus

it has good advantages such as:

if scopes a damaged they replace them with new ones

after 4 years we can return them to olympus and get all new ones.

guntbr1 · Jun 7, 2004

hi:)
my unit just signed up to a 4 year lease agreement with olympus
it has good advantages such as:
if scopes a damaged they replace them with new ones
after 4 years we can return them to olympus and get all new ones.[/quote:uhoh3: ]
sounds great.

jaquar · Jun 9, 2004

we too use pentax and have alot of repairs. for a switchover to olympus would be too expensive, but i'd love to know if your hospital does that.

we also have problems with poor rep service. Do you have the Endopro computer system?

endviewer · Jun 12, 2004

:) we use Scribes http://www.hass.com.au/products/Scribes.html

to report procedures

we actually have both pentax and olympus scopes however

the expense of change over was nothing to the expense of maintaining the pentax scopes as we found in a number of cases

we had paid out 4 times the cost of buying a new scope over a 8 year life of the scope. plus while pentax try to undercut in price for there scopes

they charge more for there accessories eg there water bottles cost twice as much as olympus charges.

also another incentive was the scope technology had improved in 4 years.

Katro · Sep 1, 2004

We have been a Pentax facility for eight years, both in a purchase and a lease relationship. 14 years ago when I joined the GI team in our hospital based unit we were an Olympus facility. When it came time to replace our aging equipment we decided to investigate our options due to poor (actually zero) customer service on the part of our local Olympus sales rep and the repair center. No response to phone calls and no loaner scopes available was no longer tolerable as this was impacting our case volume as well as MD/staff satisfaction. In the process of trialing different products our Olympus rep opted to participate in a half hearted manner, assuming that we would never find the capital to switch. Pentax came with a financially creative customer first attitude and they got our business-to the tune of well over a half million dollars! I have never experienced anything other than superior customer service/support and product quality from Pentax. Our local rep is the BEST and I have a good working relationship with many of the VP's due to their "open door" philosophy. I've never had a moment's regret and I would make the same choice again.

MQ Edna · Sep 2, 2004

Our hospital has had Pentax scopes now for over 8 years. We have leased scopes so every 2 years we get new ones. Our repairs have been minimal---mainly scope biting or getting caught in the Steris. Big step to remember...make sure you dry leak test the scope before placing in water. That little repair can be caught before it becomes something larger and more expensive. When one of the scopes goes down, it is a 1-2 day turn around to get a loaner. Our rep is always available and if he isn't there is someone at Pentax that will step up and help with what is needed. If you aren't getting a repsonse from your rep, call the main office. I know the situation will be corrected. Pentax has always been customer service oriented. If you need any help with this, I will be happy to help you with it.