Quote from RoyalNurse
I'll say things like "His vital signs are stable, and we're trying to keep him comfortable right now." This doesn't seem to be working, I'll either get more questions, or look/tone that says "I'm not satisfied with the care."
honestly, i would not say "we're trying to keep him comfortable".
it gives the impression that pt is not comfortable, but golly, you guys are trying.
if pt is comfortable, say "vs are stable and is resting comfortably now".
if pt is not comfortable, say "vs are presently stable and it's too early to report on anything re his status".
in other words, don't even bring up comfort level.
sympathizing and reassurance, go a long way.
"i understand how frustrating this must be for you..."
encourage them to write down concerns and share them with the md.
and keep on empathizing.
best of everything.