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Discussion

Do you have a territory?

Hi Home Health nurses. Can you share if your home health agency assigns nurses a territory and if you know of any software programs are used to decide which nurse new patients that come on will be assigned to? The process where I work is so manual. Some towns it is very clear who that patient belongs to but there are very big towns that could be for several nurses and it depends on how many patient each nurse currently has as well. Would just like some insight into how this works in other companies.

Thanks!

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    I'd also be curious about this. At the HHA I work for, the nurses are assigned certain zip codes with multiple nurses in same zips. Right now, the clerk looks at each nurses' case load and assigns cases to distribute them evenly. I know the supervisor uses McKesson to run a caseload count report which the clerk works off of to assign cases.

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    Our company has non-nursing staff pt coordinators who look at the zip and assign to the appropriate nurse. Its a flawed system, and we frequently go outside our territories to help do admits. But, the idea is that we all work for the company, and our company serves the entire county so sometimes a t the idea that we have a "territory" is false: )

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    I have a designated territory and am automatically the case manager of all patients in my 2 towns. However our bigger towns typically have 2 primary nurses and the new patients are assigned to whomever has the lowest census at the moment. If my census is low or there is no admission there that day you are expected to travel to neighboring towns and help out. I think our system works well.

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