coworkers who never say no

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How do you deal with coworker nurses who don't say no when inmates attempt to bypass the established practices/rules?--example, an inmate cames to med window asking for a med approximately an hour after designated med pass time. When asked why they didn't come to Med Pass to get them responds with "The officer there at the time made me mad so I didn't wait in line". Myself, I would have told this inmate they should have made the choice to wait in line for the med like everyone else and I would refuse to give the med at the later time. A couple of my coworkers present at the time said "aw, just give the med". It was an antidepressant. The med was given by another nurse. Another example is inmates who request to be seen by a nurse (through the officer who then calls the medical dept) for nonemergent conditions. At my earlier place of work I would tell the officer to tell the IM they need to put in a "kite" to request to be seen at Nurse Sick Call for such a complaint like everyone else does but many of my coworkers let the inmate come to medical to be checked at that time. Usually it's for a complaint such as a stuffy nose. I came from another state's prison system and was conditioned to be tougher than what some of my new coworkers seem to be. Anyone else dealt with such a situation and how did you handle it?

Yes it is legal. They aren't administering, they are dispensing. Technicality, but it is legal. The medications are prepackaged and we set up the medication administration record. It is the same as having a med tech.

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