Hello! I am currently a PCT and am considering becoming a nurse. If I did this I would go through Ameritech. As a PCT the one thing I cannot stand is patient families, I don't know how to handle and calm them down when they don't think their family member is being taken care of or are just too worried. As a PCT I normally have to say "I'll send the nurse in" as they are asking questions mainly for the nurse. If I were to be the nurse I wouldn't know what to do in order to calm them down and prove that we are doing everything to care for them. Nurses what do you do in theses situations when dealing with family members? Or anything situation that you struggle most with and how you handle it. Thank you! I really need some input.