Complaint Reported to Board of Nursing

U.S.A. Massachusetts

Published

Hi Everyone,

I'm looking for advise on how to approach this current situation about getting a complaint reported to me to the Board of Nursing. So here is what got me this complaint: I work as a hospice nurse case manager. I was assigned an admission visit at a patient's home and so I called him to schedule a time but he flat out refused and said that he's fine and doesn't want to be seen. I called his daughter and let her know the situation and that I needed info for the admission which she was willing to help provide as much info as she can but a physical visit will be schedule in the next few days to follow up with him. I also added that if anything were to happen or have any other concerns to call us right away. My day continued and had other visits to be done but this particular visit documentation I didn't finish until the end of the day. My mistake was that I forgot to call the office to update them that patient refused a visit and I failed to document it. Before I had a chance to fix it, the employer found out about the documentation discrepancy and terminated me. the patient was unharmed, no med errors happened, and my mistake was failing to update the office about the visit and didn't document. The time between the incident and to when I was terminated was around 2 business days and one of those days I was on PTO. the agency company was the one who actually filed the complaint not the company I was actually working with.

Now I have a letter stating that they need my written description of what happened and other information like current resume, CEU's, job description, and other info. It also says that If I were to get a lawyer that I need to notify them within 10 business and If I were to pursue this on my own that I have 21 days to submit everything. So, has anyone else been in a similar situation and how have you handled? Do I need a lawyer? how do I write my side of the story without incriminating me? It has been 2 months since this happened to there are things I honestly have forgotten about that patient. I know I made a mistake with documentation but I'm honestly afraid of what might happen to my license. Help!! 

Specializes in Geriatrics, Dialysis.

Every state BON is different so I can't say how your state is likely to respond. If getting a lawyer is something you feel able to do it never hurts to have an attorney guide you through this. 

I can say in my state a nurse I used to work with had a similar complaint filed with the BON when she was working in home health.  She had to take some continuing education classes on documentation and have her supervisor review her charting for a period of time, I'm not positive how long she was required to do this. At the end of that time there were no restrictions but in my state anybody can see all information regarding licensing issues including all details of disciplinary proceedings with a simple search of the BON database.

So even having an investigation is likely discoverable for anybody wanting to search for it. I doubt if many employers search an applicants history to that extent during the hiring process but there is always the possibility of anybody with interest in your license history finding the information if they know where to look.

+ Add a Comment