I've been a CNA for about 4 months. I've worked alot of hours on a certain floor and I have applied for a line there. However, there are 2 residents on this floor (out of 28) that refuse my care. The first gentleman is very difficult, to say the least, and has refused other CNA's in the past. I've been told he usually refuses care from people of a different race, but I'm Caucasian just like him. I've made multiple attempts to resolve the issue by going in to help other CNA's and being extremely polite and friendly. However, every time I think he's gotten over his hatred of me, another CNA or nurse informs me that this resident has cursed about me over some small thing, such as walking past his room without stopping when he is ringing his bell, even though he is not on my assignment for the day. Or not putting his coffee in the proper mug. He also claims I dont do his care the way he wants it done, even though I do what he asks. The second resident is a female paraplegic and is very, very picky with her care. She also seems to feel that she has extended knowledge on CNA job description and duties, and is constantly "reminding" and "correcting" all the workers (even when the thing she is "correcting" really doesn't matter). She is a CT transfer but is usually on bed days due to pressure sores. She also has a catheter. All the workers dread giving her care because it takes minimum 45 minutes because every little thing has to be a certain way. I totally understand that she has a right to have her care done the way she likes it, but she takes it way too far and will not let you speed up the process. Every limb has to be turned a certain way, every item in a certain place, every pillow and sheet and bootie placed at a certain angle and spot on the bed.....Anyways, one day we had a student and I was showing her my knowledge of how this residents care is done, and while I'm showing her this resident is talking over me to the student and telling her what to do. She kept telling me her leg wasn't straight and pushed behind her enough for me to turn and I kept telling her that is was fine (as her leg was as straight as it could go and as far back as it could naturally go before being in an awkward position). She kept telling me to pull it back and straighten it and kept saying no no back more and straighter so I got frusterating and just began to turn her and she got upset and yelled wait wait wait listen naiomi listen! So I stopped and repeated what I had done until she was happy and then turned her. She said I know you think I'm bossy but... and kept talking and I didn't respond and just kept doing her care with the student. After we finally finished her care she said sorry to me and I said that's okay! and smiled and left on what I thought was good terms. Then I come back to this floor a week later and she has reported me and said I'm rude and rough and I go too fast and she doesn't want me doing her or her husbands care (who has dementia). Basically I feel really embarrassed that residents have refused my care because I know I'm a very smart and caring person compared to alot of workers Ive seen CNA's speak very rude to her compared to anything i would ever do and she never refused them? Does anyone else have a similar experience? I just feel very bad about both situations and I feel like staff are looking at me funny because I've been refused. My coworker/friend said to do nothing to resolve it and so did the nurse on duty, but it all just really bugs me. Why me!!!
Ive seen CNA's speak very rude to her compared to anything i would ever do and she never refused them? Does anyone else have a similar experience? I just feel very bad about both situations and I feel like staff are looking at me funny because I've been refused. My coworker/friend said to do nothing to resolve it and so did the nurse on duty, but it all just really bugs me. Why me!!!