CHS nurses
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Our hospital is relativley new to the CHS family (the health system based in Tennassee). Would like your input as to the corporate managment style. We here in Oklahoma have seen lots of customer service emphasis such as
1.Studer: hourly rounds, Pillars, AIDET, etc. 2. Budget, "bring it in at budget in 90 days or you are fired". 3. higher pt ratios. Do find that such threats and pressure are inconsistant with good customer service! Any thoughts?