CA Licensure by Endorsement PLEASE HELP

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I am an FNP licensed in another state and applying for licensure in CA. My RN license was processed within four weeks but it has now been six weeks since I submitted my FNP application/furnishing license application.

It says that my FNP education verification form and board certification verification (from ANCC) are both missing BUT I know that my school representative submitted the verification form (initially via mail five weeks ago, followed by an electronic submission four weeks ago). The ANCC sent their verification the day after I submitted my application, six weeks ago. I requested it sent again a week ago. 

I have called the board twice, both times the representative has hedged my question. Today when I called the representative claimed I just submitted my app two weeks ago and I would need to wait four weeks for processing. When I clarified that I had submitted it six weeks ago, she claimed it takes four to six weeks and that I should call back in another two weeks and "speak to a different representative." 

PLEASE HELP. Any advise about how to navigate this broken system is much appreciated. I am willing to go to Sacramento if needed but from what I can tell, the office is not open to the public at this time. 

I have licensure by endorsement in CA and am currently practicing in OR but maintain my CA licensure after the extensive time and effort required to get the license.  It took me no less than 6 months for the processing of my license in CA.  I don't think there are any special tips, just follow the basics of what is required.  As well, I had to contact my school for supportive information.  This took a good deal of time.  The salary of NPs (and RNs) in CA is one of the highest (if not the highest) in the country.  The desperation certainly does not seem to be on the side of the State of CA.  Don't lose sleep over this or stress about it, as there's nothing against you and certainly the system per CA is not broken, truly.  This has been years and years of a state where nurses seek practice.  It's super expensive, as well, incredible fees for full practice as a NP.  

Just wanted to update, I was able to get my FNP, RN, and furnishing license with about a three-month turnaround time. They were listed as pending/incomplete on the website despite sending my supporting documents multiple times. So I called every day, most days I got super unhelpful people, but I finally reached someone with the board who literally pushed it through within 24 hours. If you are needing to get your license for work and are not getting anywhere with the board I recommend calling until you get through to someone who is willing to help ?

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