Reality Check. How many calls do you triage? Reality Check. How many calls do you triage? - pg.2 | allnurses

Reality Check. How many calls do you triage? - page 2

My part-time job employer went through some job evaluation and redesign. For 52 calls in a 7 hour period, there were three RNs. Does that sound right? After 7 hours and 28 calls, I was ready to... Read More

  1. Visit  espritjolieRN profile page
    #13 0
    Today I worked 9 hours, took 40 calls, and started/managed one IV. Too busy, but the types of calls (only a few were really complex) honestly allowed it to be doable. My preferred day is about 25 calls. The one time I had 50+ messages to take care of by myself I felt like patient care was very much being compromised.
  2. Visit  Jerry 75 profile page
    #14 0
    We are required to do 4 calls per hour in max time of 12 minutes
  3. Visit  G'smommy profile page
    #15 0
    I usually triage 6-8 calls an hour. Right now thanks to swine flu and scared parents I can triage up to 15. I've been doing this for a few years, so I've pretty much go it down. I can comfortably (without getting behind) triage 8-10 calls an hour.
  4. Visit  sunshines66 profile page
    #16 0
    We are strongly encouraged to be able to take on average 4 calls an hour. I think it averages out okay. Some calls are just a couple of minutes and others take much longer especially when I have to wait for the doc to call me back. Worse day I took 44 calls in a 12 hour shift. That means I was always busy.

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