I've never done phone triage, but have an opportunity to apply to Kaiser Call Center as an Advice nurse. Any Kaiser RNs who have been there and done that? Do you follow a algorithm of some sort? Is there an override so you can ask your own questions.?Who do you have as available resources (MD, pharmacy, etc)? I'm an experienced med/surg RN but have no idea of the pros vs cons of this job. How long do you have to complete each call? How do you like working for Kaiser? Thanks in advance for all your feedback.