Anyone done HEDIS with Outcomes Inc? - page 4

Hello, I'm considering a HEDIS job with Outcomes Inc for the spring 2006. I live in Seattle and have 2 toddlers that I will need to find care for while I do this. Outcomes said they pay $4/chart... Read More

  1. by   kymaja
    Thanks for replying!

    Exactly the same here. My "advocate" told me he would get back to me no later than last Friday, and guess what.... still no call. What a joke. I'll let you know if anything develops!
  2. by   RN2035
    so i've been working for them for few weeks, first time doing field review, don't think i'll do it again. outcomes and my field reviewer advocate have treated me well, and they worked around my schedule, but it's just not worth it unless you look at this job as a mean to generate supplemental income.

    i am an rn with few years of clinical experience, was making between $25-$35/hr at the different jobs i was working at but then had kids and was looking for something more flexible, this job sounded flexible until you find out they send you all around town and to crazy (some dangerous) parts of town.
    i've been able to average around 5 charts an hour. some charts are easy and be less than 20 pages, some can be more than 100 and a complete nightmare, especially if the provider is not well organized. some charts are unavailable and you don't get paid for those, i've travelled over 40 miles to sites to find out only 3 of the 30 charts were available so i got paid the $4.50 for each of the 3 charts, my day was pretty much shot. <o</o

    i've had problems with charts where i will scan some dates out of order and i will have to fix them at home later, and you need to be familiar with computers and acrobat. even without any fixing, it takes a good hour to just organize and upload the charts at night; you don't get compensated for that time either.<o</o

    on a typical day, i would have to travel to 2-3 sites (sometimes 5 sites) and do maybe 15-20 charts. sometimes more, but not often. if you figure 20 charts x $4.50 = $90 a day, plus $10-$20 for mileage. even at $100-$120 a day, i'm basically making around $15 an hour at most. i was on the road a lot, put a lot of wear and tear on my new car, and ate awful fast food as i tried to hurry between sites. it's really not worth it for rn's, we can do much better doing almost anything else. outcomes can improve by paying more for charts, or more for larger charts and some basic hourly rate if they want to keep good nurses on their payroll, otherwise, i think turnover will continue to be quite high and would not be able to keep the good ones.
  3. by   shemac6

    Thanks for posting about your experience. I was pretty disapointed that they didn't have enough charts in my area to employ me afterall, but after reading your post, not so much:spin:
  4. by   cansv
    Is there anyway to become HEDIS certified through a legitimate online training source or does each contractor have their own standards? I ask because jobs in my area, MD, require previous HEDIS training. Thanks.

  5. by   AAndereg
    Can you do chart abstraction from home with Outcomes?
  6. by   Star City RN
    Quote from AAndereg
    Can you do chart abstraction from home with Outcomes?
    This my second HEDIS season with Outcomes, and I've been told an emphatic "No" by their staffers.
  7. by   chickenmama
    I agree that there is a problem doing office reviews. I also have an issue with the trainers as they refer you back to the online stuff. That is not how I learn and I told them that. Walk me through and I will learn. Hasn't been done. They want alot from us, but currently I need the money.
  8. by   pianogirl52
    Do not take a position with this company. I hired on over a month ago, took and passed the pre-employment test and was told that work would start June 1st. I heard nothing from them for over two weeks and finally received an e-mail saying they were still in the process of "negotiating contracts" with the insurance companies. Now today I get an e-mail saying that the PIA project has been "put on hold until later this year because of contact negotiations"! How about getting your contracts in place before you hire people? Meanwhile, I turned down another job while waiting in good faith for this job to start. VERY disappointed, but after reading all the posts on this website, it sounds like this is pretty much their MO. Wish I would have discovered this site b4 I got involved with them!!
  9. by   RubyRN,CHPN
    Sorry for your negative experience. A few weeks ago I received a phone call from their recruiter "sampling" previous employees to inquire if they would be intested in participating in the PIA project. I asked her if it was "a go" or just an inquiry. My reply was not an enthusiastic yes; but rather call me when you figure things out and I'll tell you if I'm available. They have not yet called me back. Whether it be my unwillingness to commit 100% to them or lack of projects I don't know. They did tell me I did not have to commit to a full 5 days a week but would be satisfied with as few as 2 days a week of work from me. Needless to say, it will be all good when they call me back and it works for me...not holding my breath. PIA has been a lucrative project in the past. Maybe someone else will sign you on. They tell me they've changed their recruiting process recently. I hadn't heard from them for two years. Curious to know what others are saying, haven't done anything for them, like I said, for two years.
  10. by   rnagainstfraud
    This article talks about their layoff of 25 nurses in Albuquerque:

    Fired workers bash Outcomes’ training - New Mexico Business Weekly
  11. by   redsunshine
    Wow rnagainstfruad.......were you one of the ones let go?

    I read the article and I also work at the Albuquerque Outcomes office. The staff let go weren't laid off. All of them were let go because they didn't pass the 2 test given with the needed score. When I was hired I was told flat out I had to pass the final chart auditing test with 95%. Then because the training was always changing and not as clear as it should have been, they gave a second test on theory alone -Can you use your ICD-9 book. They averaged the 2 test and lowered the pass rate from 95% to somewhere in the 80's.

    Let me tell you, I passed those tests thank god. Now we are in full PIA season. All we do is ICD-9 coding until the end of the year then HEDIS season starts. Coding has nothing to do with nursing. As a nurse, I had to learn a whole new ball game to do this job. You have to maintain high quality and specific number of charts per hour. It's challanging but I like it. If I had not passed those test I don't think I would be able to do this job because I wouldn't know what I am doing.

    They did run us thorugh an on-line training class that was super. It really helped clarify my questions around rules for coding. But still, if you were weak in coding and didn't pass those test you would be hard pressed to do this job and I don't think the on-line class would have helped you fast enough.

    I think HEDIS season may be easier for the nurses. It's what we know. I heard all of the staff let go for not meeting the test scores related to coding can come back and appliy for HEDIS season.
  12. by   green217
    According to the management, these people technically weren't laid off. They failed the test, but I do question the validity of the test. Did the test really measure what it was supposed to measure (accuracy, etc.)

    After they fired these people, Outcomes did not hire replacements, so there were doubts regarding the company's financial stability. They said they plan to hire 100 people by the end of the year and more for the next year.
    So far we have only about 30 coders.
  13. by   rnagainstfraud
    Good input. You're right, "according to management" they weren't laid off. The test was a surprise with an email being sent at the end of the prior day informing everyone to prepare for a test. The email did not say that it would determine whether or not they would be fired.
    As for test validity, they had no clue as to how to even put directions on their tests. Some tests had multiple choice questions without the answers, and the "trainer" thought they were True/False.
    What has not been addressed in the recent threads is the fact that operations and HR repeatedly told their employees, individually and in groups, that they were in no danger of losing their jobs, they had too much invested in them, they would be personally carried across the line, there would be retraining if needed, etc, etc. Had they been honest and said "We're not sure if we'll need all of you, but we're going to try this and see what happens" or something similar, their credibility might still exist, but I doubt it given the other comments on this thread over the last few years. I think their attempts at damage control are a little transparent and too late; their actions speak for themselves. It's a shame because it could have been a great company. I think greed got in the way and now they are seeing the results. At least 3 nurses have quit since the layoff.