I'm about to start a volunteer shift as a family liason (reporting to nurses) in a Nuero ICU at Mass Gen Hospital and I wanted to reach out for tips on communicating with familiy members in a critical care setting. I have no experience in this setting and although I've found some helpful tips in an internet search, I wanted to get some feedback as I'm beginning to get a bit nervous. Any ways I can educate myself ... the best I can do for the nurses and patients!
What are some really tough comments/questions you've received (not directly clinical) or that stood out to you, and how did you respond?
What has been the best approach for difficult family members or those dealing with an immense amount of stress/anxiety?
Do you have similiar volunteers on your unit? What actions/attributes helped you the most from these volunteers?
Any tips and resources are greatly appreciated! Thank you :-)