i just thought of another..
I had a patient, a young male who had been suffering from chronic back pain, and was in for med review, and he was sent down to MRI in a wheelchair by the am shift just before i came out of handover. about 45 minutes passed, and i was wondering where he was. I was looking up MRI's number to call and see what was happening, when a very grave looking MRI receptionist brought him, crying hie eyes out, around the corner.
I hurried to take the chair and get him up to his room, with him sobbing about being in so much pain, and waiting for ages for someone to collect him. Apparently the nurse that took him down dropped him off on her way to clock out. The receptionist hadn't realised that, and had told her 'just come back for him in 20 minutes', and the nurse had smiled and said 'ok', then proceeded to go home!
I have no idea why they didn't call us when we didn't come for him, but the poor guy was in absolute agony from sitting in the chair so long, so bad that he couldn't get up out of his chair to lay down. In the end, i had to give him IM morphine while he was in the chair, and stand there for about 20 minutes, rubbing his back with a hot pack.
I felt absoultely awful for him, so was repeating how sorry i was that it had happened etc. and in true 'really sick patient' form, he was apologising right back!
the next day, spoke to the nurse that had taken him down, who confirmed that she had agreed to come back and pick him up, but stated 'i was going home, it wasn't my problem!', and flatly refused to apologise for it.
i couldn't believe she was so uncaring!