I work on a floor that is a medical floor. Many of the patients on my floor need tests and procedures, but are not on the schedule for them. The result is that we do not know when a slot will be open. We know they are going, we just don't know when. The hospital policy is that once we are told they are to go, we have 15 minutes to get them to the holding area.
The procedure areas are constantly telling us that we are not meeting that 15 minute rule, and we are not.
I tell the patient they are having the procedure, they are aware, but when they phone and tell me to send the patient, the patient always ALWAYS has some excuse as to why they cant be pushed down now.
The patient seems to think they have the right to delay. Since we don't know ahead, we cannot go into the room and make sure the patient has had everything they desire prior to going.
Does anyone else have to deal with this, and how to do meet the deadline? Sometimes I think telling the patient there is a deadline makes the patient go slower. They do not care that it is costing the tax payer up to $500 an hour to hold that spot for them, they suddenly decide they want to do "Whatever" before they go.
