Help!!! Insubordinate CNA!

[nursejent245]

I work in a LTC facility on the night shift. I have a CNA that complains about everything. The first 3 hours of my 8 hour shift consist of listening to her moan and groan about everything and everyone. On a daily basis she flat out refuses to do such tasks as giving restless residents snacks to help them sleep, assisting 1-assist residents without 2 assist, cleaning wheelchairs, pick up the dining room, e.t.c. She is caught frequently complaining about the facility and other staff in front of the residents and her morale is very low and is rubbing off on the other CNA that she frequently works along side. When she is asked to stop and taken aside and told to go to the Station Director or the Director of Nursing with her complaints, she has 100 reasons as to why this will not work. It is miserable working with her and it is becoming very hard to achieve an acceptable level of care the the residents need all while listening to, watching and trying to correct her unprofessional and unethical behavior. If I spent my night "writing her up" for the things she did or refuses to do, I would spend my whole shift doing write ups on one person. This is a nightly thing and it is exhausting!!!! Help, I have no idea has to how to deal with someone this disgruntled and insubordinate.

[noc4senuf]

From a personal perspective, I have heard many times that someone does not "have time" to document what is happening or going wrong. As a DON, I always explain that I have to have it in writing. Otherwise, if I am the one documenting what you tell me it is not a first person account.

As for my facility, our disciplinary track is to give a verbal warning, first written, second written, suspension and then termination. If it is insubordination, it calls for immediate dismissal. In subordination means that they "never" did what they were told to do; not that they were just slow in doing it.

Many times, I hear things through the grapevine of problems with staff and when i start asking questions, no one will actually admit to there being a problem. My recourse is there is nothing i can do at that point unless someone steps up to say something.

I will and do go in on the night shift when I hear that something is going on. I also start my day at 5:30 in the morning just so that i can see the employees that work that shift and let them know that i do acknowledge them and appreciate their work.

Again, the paperwork needs to be there to prevent the employer from losing with an unemployment case or union matter.