Clients? - page 3

Just curious, why do nurses refer to patients as clients? I'd never heard this until I got into nursing.... Read More

  1. by   kitty=^..^=cat
    Some research studies (I don't know specifically which ones - I have the info somewhere from a customer service workshop) that most "patients" actually prefer to be referred to as "customers" or "clients", because those are considered neutral terms that don't imply illness.

    I think it's pretty darn funny (and ironic and so unsurprising) that nurses are more offended by the terminology than the "patients" involved.

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