Olympus' Service.... or should I say WHAT service???

Just wondering.....do you guys have any complaints about Olympus' service? We have the worst time w/them at our lab!They sell the stuff, then it's pulling teeth to get them to service the equipment.
Our DSD washer has been down on one side for two weeks (that piece of sh*t.....but THAT'S a whole other story!). Anyway, it took two weeks to get somebody out there. Then last week FOUR different repair men came out. The first two ONLY dealt w/the computer part of the machine, NOT the mechanics. Then the second two only knew how to check the mechanical parts, didn't understand a thing about the programming, etc. It was horrible. NONE of them ended up figuring out the problem. The last guy finally just said, "I'm sorry, but this is all we know how to do. You'll have to talk to your rep on where to go from here".
ACK!! We were practically in tears.
Then two days later, unable to get any help, we're all down there looking under the machine (like WE'D know what to do....ha ha) and I happened to see a hose labeled "water hose" swinging in the breeze. HELLO! I snapped it in place.....thing runs perfect now.
Can you even believe it? Don't you think the first thing one of those "trained service men" would have checked would be to make sure everything is hooked up properly???
And you can imagine the bill we're trying to dispute now. For "service" and for parts they replaced, unnecessarily!!
So.......that's just one story, but it seems like a chronic problem w/Olympus. I hate dealing w/them. I wish they didn't have such a monopoly on scopes and equipment. And there is NO option of going to Pentax in our lab, trust me! We are in the process of adding on three more rooms....all under contract w/Olympus.
Any similar complaints???

Amy