I would walk out the door if they ever told me to apologize to some pt with a stupid complaint...
A hospital in my area has a system where if a pt complains about you, you have to give them a gift certificate to "make up for it."
Not out of your pocket, it comes from the hospital, but still...how degrading is that? (to both "the accused," and the pt if they actually have a valid complaint.)
We had a pt in the ED last night...came in drunk, after hurting her ankle. Threw a fit waiting for the MD (and the wait was pretty short last night)...then she threatened to sign out AMA (she was there alone with her child...), then she refused her xray, but was then mad and yelling because we couldn't do anything for her without the xray, then she got the xray, then she was mad and yelling about something else, etc.
We didn't do anything wrong, but she could twist anything around she wanted to, and the way things have been going lately, we would have all been called on the carpet.
I always document the you-know-what out of it when things like that happen...to make sure that if anyone ever looks back, they can clearly see that the pt was belligerant and verbally abusive.
And if they have to leave in cuffs, so be it...
Does anyone know, is it a felony in all states to assault a healthcare worker, or does it vary by state?
If it keeps up, we'll all have to start wearing kevlar under our scrubs